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FAQ

How to place an order?

1. Create an account
2. Once you have your items in your cart, you can then increase or decrease the quantity of each item by entering the desired amount in the ‘Quantity’ field.
3. Click 'Next' and follow the instructions for payment.
4. Once you have chosen the delivery method and clicked on the ‘Continue’ button, you will be redirected to the PayPal payment page, where you can finalize your payment and transaction by logging in to your PayPal account, or as a guest using your credit card. We also accept Credit Cards payments via BlueSnap.

When do you ship my order?

It takes up to 3 business days to handle your order & additional 3-6 business days to arrive via EMS express (depends on your location). If there are any delays, please contact us.

 

Customs fees

Most of the time, you won't be charged by customs. However, when they do, the buyer must pay all import charges. Please, before placing an order, find out what the local Law Regulations and Customs Rules are in your country.

 

Is it safe to shop in GP Implants store?

We view your customer security as one of our primary concerns. Below you will find an outline of our security policy, and  if you still have questions after reviewing it, please contact our Customer Service team. We consider all personal information you provide to us and from which you can be identified as confidential. It is securely stored and processed fairly and lawfully in accordance with this privacy policy.

We take the appropriate technical and organizational measures to protect against the unauthorized and/or unlawful processing of your personal information, which includes encrypting your information to current industry standards.

During your visit in our online store, we may gather certain personal information that is required to set up your account for the purposes of billing and delivery of your goods, as well as for addressing your inquiries. We only keep your information for as long as is necessary to process your order, process any necessary refunds, respond to any complaints/feedback, or to provide you with promotional information you have subscribed to.

Ordinarily we do not have access to your financial information, which is securely encrypted and transferred directly to our card processing agents, who process it according to our instructions.

We supply your information electronically to our couriers who require your details to deliver your orders.

When you register your details, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this option at any time by emailing our Customer Service Department.

 

Do you have Certificates?

Quality of materials and production processes is given the utmost priority at GP Implants. Each and every step is closely monitored to ensure product safety and reliability. GP Implant is certified under EN ISO 9001:2008 and SN EN ISO 13485:2012 MDD 93/42/EEC Annex II. It is authorized to use the CE mark on all its products. All products are 510 (k) cleared by the FDA.